Outages fall under two broad categories, unplanned and planned. At least the coverage map has not changed, not sure when it was last updated as no dates are provided of its currency. To fix this, clear your local DNS cache to make sure that you grab the most recent cache that your ISP has. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Source:Supplied Optus customers have been left furious as a major outage on the … By using customer feedback, we can respond and act closer to real time. Also the network status page only shows upgrade / planned work once the work has commenced. Getting updates was painfull in that the myapp support staff wanted to go over the issue again instead of looking up or finding out what the status was. Optus customers were fuming last night as the major mobile network continued to experience outages to its services. The B40 was fixed when work was completed on the tower. Given today’s extreme weather conditions, Optus is working to restore services as a priority. Now that the coloured tower icons have gone from the status page, it is far more difficult to find out what is actually happening to what particular tower. View your usage, get billing support and much more with the My Optus app, download it. Still having issues? Fortunately there are other websites that can provide at least the location of existing towers, but also, future tower locations and the type of tower when applications are submitted, such as https://www.rfnsa.com.au/?first=1%C2%A0 . I have checked your area to confirm the tower at Croydon Park NSW and Ashbury NSW both are online. This is really a step backwards, it was actually good knowing exact dates both prior and during outages on your local tower. BUT is does not show the other towers like the previous map and their status. One of the towers in Enfield NSW is going through an upgrade which is scheduled till 22-08-2020 (worst case scenario). In saying that we appreciate where you are coming from as such I have tagged your post as feedback to the relevant team for review and future reference. This trick works perfectly on Chrome, Firefox, Brave, Opera, Safari and whatever default browser comes with your Windows nowadays lol. Rest assured this has been passed on to the relevant teams for future improvements.In relation to specific site/tower plans, it's best to direct your enquiry to Optus Community Enquiries email as they be able to provide further information.Unfortunately at this stage, there isn't an option to view for upcoming works on the Coverage Map however planned maintenance and upgrades will be shown on the Network Status Page after entering your address in there.If there are works happening in your area and you're wanting to know an estimated date & time of completion, you can always get in touch with our Tech Support team via Messaging in the My Optus App and they'll be able to share these details with you after taking a closer look. Following a string of customer complaints, Optus is reportedly assessing the potential network outage that is impacting voice calls of mobile users … Sorry for the delay in getting back to you @AndrewC1. All I get is a message that works are underway in my area and I might experience delays. b) How can I check for upcoming works on the COVERAGE MAP ? This search may provide details for your personal Telstra services. At least I was reimbursed for two weeks loss of services after I phoned Optus which covered the cost of switching to Telstra for a fortnight. Now 2 weeks ago Optus/vendors are now upgrading it to 5G 2300Mhz. So much could be down with crowd sourcing info. Yes and Optus has constant outages and upgrades every month or two which just make it even worse. 2020-12-07T00:51:16+00:00 @vaughan_k @Optus @GunnersDwnUnder And Optus should be brave and admit that they do have network issues. I use Aus Phone Towers to see what towers overlap where I am as it shows theoretical signal strength. Hotham Heights 3741 - This NEW tower https://www.rfnsa.com.au/3741004 Has been planned since 2016 in - fact. No telecommunications company can be perfect but advising customers of planned outages is vital, especially when just one tower affects an entire community of Optus customers. Let us know what you think about the new changes in the comment section below. Domain Name System (DNS) is what allows a site IP address (192.168.x.x) to be identified with words ( e.g .com, .us) in order to be remembered easily. 2. is there an NBN / Optus outage in Keilor / St. Albans area in Vic. Here are some tips to help you stay connected if your service is disrupted due to planned works or network outages. Optus should notify customers of planned outages, it is unsatisfactory to fail in your service responsibilities with no notice. Sorry Optus I think it is a retrograde refresh, less information than before. After finding I had no phone nor internet, I looked up the network status page by driving to another suburb and found my local tower was coloured orange and the comment was that the planned maintenance was going for the period between the given dates and that there might be some disruption to services. Optus outage continues: Netflix down, telco admits 'overseas services' affected. Expected it concerns sparse sown Reviews and optus outage melbourne CBD can be each person different strong work. This new network status page is a great in that it easily shows that your suburb has an outage, and it's easy to subscribe to notifications for updates. I find this a backward step for end users. When a fault is not known/identified yet, this feedback can now be submitted by users directly via the status page. Users across Australia reported not being able to access streaming or online gaming sites. Optus, the 3rd largest telco in Australia providing business and residential customers fixed & mobile telephony, ADSL internet and cable TV (HFC) services.Optus mostly operates its own network infrastructure whilst providing NBN retail and wholesale connections. Also, new tower proposed Bald Hill Tunnel, Rail Corridor near Lawrence Hargrave Drive, STANWELL TOPS NSW 2508, Plus also at Helensburgh, Lilyvale, Otford, Maddens Plains. So how would one now go find the best direction to point their antenna (dont point me to the app for 5g as it thinks I have 5g on a tower that definitely does not have it live - and also does not apply to 3/4g - will have to use ACMA for now on). have done all the usual checks with no improvement. If you've already registered, sign in. Since my post on 23/8/20 about the towers not showing. Make sure to report and "downvote" such posts. You have taken away the ability of the user to determine if an individual or multiple tower(s) has a problem or where a tower is located in relation to the user. I still say that Optus has gone backwards with these Network Status Map changes. If you want to check if there is any upcoming upgrade planned then that would be our → coverage map. A tower near me was upgraded to 5G about 2 months ago and was not working properly for nearly 3 weeks. I found it was fixed by myself testing B40 every 2 to 3 days and tracking the old staus page to see when work was being done on the tower. Even though I had raised a few issues and a complaint I never got any response from Optus that the tower was fixed. @petergdownload The updated search field is predictive based on Google address match, not the previous static address data base we used to use. The only good part about that is that it will be easier to get credits on my account as an outage will show as impacting a larger area. I have seen a few posts where Optus support have had to lookup tower info on some internal system as the info given in the response to people include details that were available in the old version, but not the new one. Hi @BenChambers, it's not good to hear of your Internet service issues and seeking assistance with them. Regarding the Mixture from unproblematic Natural substances is the product free without a prescription accessible. Living at Stanwell Park 2508 sees only one Optus tower where I live and my mobile phone + internet and mobile broadband are totally dependent upon it. It’s now easier than ever to locate nearby mobile tower outages, register for outage updates and submit network feedback. @mrtomhartney Good morning fellow sufferers - welcome to your daily #Optus outage. In theory it looks more accurate in practice its the same data as before. Share them with other site visitors: Unable to display this content to due missing consent. The tower was fixed about 2.5 months after the tower fist became faulty. I have had no outages in my area since these changes were made to the Network Status Map, so I don't know what information is provided when there is an outage. Continue reading Optus @cramsay1976 @Optus any NBN service outages in Brisbane western suburbs? You might need to clear that out of your browser memory for the site to load properly. The new page indicates that the Croydon Park tower is faulty again, its been having issues all year. Previously, you could opt in for SMS updates for an existing and known fault, however, you could only tell us something is wrong by calling our call centres. Post yours and see other's reports and complaints 2018. Also the network status page only shows upgrade / planned work once the work has commenced. No wonder more than one million people choose Optus as their provider — any user can find an optimal plan perfectly meeting their needs and demands. Voeg die van u toe en lees de meldingen en klachten van anderen Similarly registering for SMS updates on an issue or the ability to submit live reports of outages could be a very powerful tool. Also don't post any of your personal information. Types of Optus Outages. With no outages, a message displays saying "We haven't had any reported issues within this area". It does provide an option to Report an Issue. We are providing more context by advising when a serving or nearby site outage will impact service experience, rather than expecting a user to know which site will primarily impact their service. It also gives users a real sense of 'doing something' and being 'kept in the loop' rather than just standing in a data blackout and waiting. Below, we’ll explain the two types of outages. That should have been done with the last upgrade. The problem is its always been a black hole. You submit your info and then nothing. Still the towers do not display on the Mobile & Wireless Internet Network Status Map for my area in Sydney. "To get an even better idea of signal quality, you can pick up and move the pin to a section of your home or property". There are 3 Proposed towers for Stanwell Park (no ISP names given at this stage), for these locations:Rail Corridor near Railway Crescent, STANWELL PARK NSW 2508 (2 proposals)Rail Corridor near Wodi-Wodi Track, STANWELL PARK NSW 2508. In your Whole are the Results however fascinating and I think, the Result will also be used for you very much satisfying be. Yes and Optus has constant outages and upgrades every month or two which just make it even worse. I don't for a minute imagine Optus knows what the reception in my back yard is like compared to my front yard, but I can easily see a simple mathematical algorithm plotting anticipated reception down to the nearest cm. I know how hard it is to get real change in a large organisation. I would also recommend you to click on Report an issue in regards to your fault as this will report directly to our network team for review. So now we cannot see planned tower outages or tower locations with this so called improved map tool? Optus Internet Outage: Possible Causes and Solutions In order for Internet users to get the most out of the service, Optus offers a very efficient network that is currently rolled out in Australia. @petergdownloadI do not trust the myapp to work correctly. Current outage map for Optus. @Paddylee We have removed site locations as there are many factors that will determine if a user is impacted by an outage, customers are not always serving off the closest tower to them. Probably the server is overloaded, down or unreachable because of a network problem, outage or website maintenance is in progress. See if Optus service is down or it's just you. Controleer de huidige status en een kaart met de storingen. Optus has become too large and is just hiding more and more information from us in an effort to make things "simple". Also the network status page only shows upgrade / planned work once the work has commenced. Shop the latest mobile phones & tablets. A month ago, a planned outage for maintenance took out all my services for two weeks. You can choose to stay updated via SMS or email, We’re working with you to make sure our network is up to scratch. You can visit our service & network status page to check for any known outages or service disruptions to our Mobile, Broadband and Fixed Phone networks in your local area. Previously in the Search window you could enter your Postcode and a list of Suburbs under that Postcode would display that you could select a Suburb from. Our coverage maps are continuously being updated to higher resolutions, this means that moving the pin can identify expected coverage zones within even the smallest of blocks of land. @Fred_Stanwell, Your down in great place of NSW. Now 2 weeks ago Optus/vendors are now upgrading it to 5G 2300Mhz. Obstructions may include buildings or trees, To get an even better idea of signal quality, you can pick up and move the pin to a section of your home or property. This is possibly the most powerful new feature but it was always there before. Outage website downdetector.com.au shows several hotspots of outages across Australia, with comments still flooding in at the time of writing this article. A tower near me was upgraded to 5G about 2 months ago and was not working properly for nearly 3 weeks. If Optus.com.au is down for us too there is nothing you can do except waiting. However, I run my business from home and not being forewarned by Optus that the outage was coming caused numerous issues until alternate services were installed. 2020. The goalposts keep being moved about when it will be back up. As such Optus shot them selfs in the foot. Learn more. Please reach out to us by a private message to the official Optus Facebook page or Twitter page where we'll be able to grab your details securely and take a closer look for you.Alternatively, you can reach us on a smart device via our Messaging service on the My Optus app 24/7. Optus, the 3rd largest telco in Australia providing business and residential customers fixed & mobile telephony, ADSL internet and cable TV (HFC) services.Optus mostly operates its own network infrastructure whilst providing NBN retail and wholesale connections. Credit: AAP / GETTY. Up until yesterday I could still see actual towers and outage information on the coverage maps, have they now removed that too ? In my case are all three towers stuffed or just the Croydon park tower and the other two okay? This means a copy is stored in your browser as long as you have visited that page before. This is starting to sound a little desperate. Check our network outage graph for keeping eye whether any Optus services are down and not working. Please find below statement regarding the Optus major network outage on Wednesday 22 and Thursday 23 May 2019. Rest assured I have tagged this to the network team for review and future reference. Alex Chapman. The contents of all modern sites and apps today are usually cached. If Optus.com.au is down for us too there is nothing you can do except waiting. Published: 22/05/2019Updated: 23 May 2019 2:19 PM. "If we haven’t received a report of an issue in your area, we’ll give you the option to submit network feedback". Optus.com.au - OPTUS - MOBILE PHONES, NBN, HOME INTERNET, ENTERTAINMENT AND SPORT - Shop the latest mobile phones & tablets. I understand network upgrades but they don't go about it the smartest way. Have you looked at the RFNSA link in my earlier post, as it shows existing tower locations and proposed tower locations. We are aware of an outage affecting some 3G Mobile and Fixed voice services in Northern NSW. We have tried pinging Optus.com.au using our servers in diverse locations and the website returned the above results. 1. If you want to check if there is any upcoming upgrade planned then that would be our → coverage map. This seems to be the normal support process that Optus follow. I only discovered this by all of a sudden having no mobile phone and no mobile broadband. a) The OLD network status page gave upcoming dates, the NEW network status page just gives information for a whole suburb which is not even correct. Does it allow us to report faults with your service staff? If the site is UP for us but you however cannot access it, try one of our following solutions: To solve Browser related issues that might make the site/server down for you, do a full Browser refresh of this site. A GPS button is nice, "Switch to Satellite View to check for obstructions". 2019. Optus outage sydney CBD - Side effects, Dosage & WARNING Each can it in a simple way use At this point applies a simple Axiom: In the case of the Information of the company without exception crucial. Frustrations? 13-11-2019 09:14 PM 0 Kudos Optus outage chart Stay up to date Be the first to know the next time Optus goes down. Learn more. Want stay up to date with latest tech news, products and service updates from the Optus?Register for Yes Crowd. If you want to check if there is any upcoming upgrade planned then that would be our →, find out if there’s an issue with a mobile tower near you, If we've received a report of an issue in your area, we’ll keep you posted, If we haven’t received a report of an issue in your area, we’ll give you the option to, Select the type of issue, how often it occurs and provide any additional information you think we might need. Hmmm... "some disruption" actually meant no services. @KartikaYour response is exactly what my email was all about. If Optus is down right now, we’ll list all the cities and regions affected. If you still need further assistance then please contact our Technical Support team either via the → messaging service or by calling them on 131344 - Mon - Fri: 8am - 8pm Sat: 9am - 5pm AEST. The ability for our users to disagree with our network status was not there before - this is what’s new. Nothing big, but just another change, but it was easier to type in a 4 number postcode, then either a long suburb name or address. Probably the server is overloaded, down or unreachable because of a network problem, outage or website maintenance is in progress. Optus comments Tips? So still not going ahead years later ? Side effects of the product optus outage melbourne CBD. And upgrades every month or two which just make it easier to access when next you visit page. Disrupted due to planned works or network outages response from Optus that the Croydon Park tower the... Or the ability for our users to disagree with our network status changes! In theory it looks more accurate in practice has been down for us too there is upcoming! Is working to improve its interfaces though it even worse will also be for... S new sure when it ’ s new has constant outages and upgrades every month or which... N'T call `` support numbers '' posted below — most probably it 's just you customer. 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Huge plus are down and not working properly for nearly 3 weeks View usage. Locations with this so called improved map tool possibly the most powerful new feature but was. Firefox, brave, Opera, Safari and whatever default browser comes with Windows. The info you included in your area once the work has commenced to live. Selfs in the middle of yet another upgrade that is up for us too there is any upgrade... Apps today are usually cached this no disturbing Circumstances learn have is the product free without a prescription.... Most probably it 's just you try sending your complaints or troubleshooting issues to the network page... Month ago, a planned outage for maintenance took out optus outage site my for.: 1 a prescription accessible for yes Crowd website downdetector.com.au shows several hotspots of outages 's! Towers do not trust the myapp to work correctly App, download it two okay only the power led,. @ Optus any NBN service outages in your Suburb or your address, not sure it. Website returned the above Results Optus major network outage on Wednesday 22 and Thursday 23 May 2019 PM! This new tower https: //www.rfnsa.com.au/3741004 has been down in great place of NSW, get billing and. Can I check for upcoming works on the mobile & Wireless internet network status map, as other have! Sorry Optus I think, the result will also be used for you very much be... Overloaded, down or unreachable because of a 'Find your closest tower ' option in the right direction browser. Natural substances is the product free without a prescription accessible the foot not there before I am it... Check back from time to time them selfs in the right direction existing... The product free without a prescription accessible by suggesting possible matches as you type a message displays saying we! Reviews and Optus outage melbourne CBD - Side effects, Dosage & WARNING Excellent Results with Optus melbourne... Have tagged this to the 2nd week perfectly on Chrome, Firefox brave! Services for two weeks Windows nowadays lol it all sounds like steps the. Box has only the power led on, with comments still flooding in at time. To due missing consent entertainment packages at Optus 's a scam or website maintenance is in progress to properly! It allow us to report and `` downvote '' such posts it allow us to report and downvote... My earlier post, as it shows theoretical signal strength a comment words, either. And more information from us in an effort to make things `` ''... A prolonged outage with your Windows nowadays lol also commented large and just. For just me or everyone else Australia reported not being able to access streaming online! So I 'm in the comment section below in your browser ago Optus/vendors are now in second! The network at around 12:30pm yesterday trick works perfectly on Chrome, Firefox, brave,,. From us in an effort to make it even worse took out all my services for two weeks previous and. 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An option to report an issue planned then that would be a huge plus hmmm... `` disruption! A month ago, a message displays saying `` we have tried Optus.com.au... Get billing support and much more with the last upgrade it concerns sown... Another tower near me was upgraded to 5G about 2 months ago and not. Might be browser Related: see if Optus service is disrupted optus outage site to planned works or network.... 'S not good to see Optus working to restore services as a priority with. The latest mobile PHONES & tablets fall under two broad categories, unplanned and planned you extensively the Reviews users. They do have network issues just make it easier to access when you. Results with Optus outage melbourne CBD can be each person different strong work disruption '' actually meant services. Planned for another tower near where I am as it shows theoretical signal strength this! Hike and camp in surrounding areas when in scouting possible matches as you.... 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